Contact Scizino
Updated on 4 October 2026 · 21+
Live chat and email
Scizino lists customer support by live chat and email, available 24 hours a day. Live chat is in the Scizino account environment. The published email address is contact@scizino.com. Resolution time depends on the enquiry: round-the-clock support does not mean a payment or identity check will be completed immediately.
Deposit or withdrawal enquiries
Have the transaction date, amount, payment method, displayed status and reference number ready. Explain whether the issue concerns a missing deposit, a withdrawal awaiting review or a payment marked as sent. Keep the replies so future enquiries can be linked to the same case. Ask which processing stage is outstanding and whether any action is required from you.
Identity verification enquiries
Explain which document was requested and quote the message shown in your account. Never email your password or complete card details. Send identity documents only through the secure channel provided for your case. Make sure files are readable and match the account holder’s details. If an upload is rejected, ask what needs correcting before sending the same file again.
Requesting a break or self-exclusion
Make clear that your enquiry concerns responsible gambling, a deposit limit or self-exclusion. Ask for confirmation of the measure and its duration. If you cannot log in, contact support by email and identify the email address associated with your account so the request can be linked to the correct profile.